Online appointment booking: let people book without anyone having to ask
Every enquiry that goes back and forth by email costs time on both sides. With online booking customers see the free times and book themselves, in the evening and at weekends too. You receive the booking at once by email, and your calendar stays up to date.
Overview
Online appointment booking
Customers pick a free slot online, you receive the booking by email, and your calendar stays up to date.
Who it is for
- Practices, salons, studios and consultancies
- Restaurants and hotels with reservations
- Businesses with courses, tours or rentals, for example of boats or equipment
What is included
A booking form in your design, easy to use on phone and desktop
Free times taken from your calendar, for example Google Calendar or Outlook
Confirmation and reminder by email to customer and business
Different services, durations and staff members can be set up
On request a deposit or online payment, for example through Stripe
Notes on privacy and cancellation terms in the form
Written fixed-price offer before we start, payment only after approval
Ready-made system or your own solution?
For many businesses a proven booking system that we build into your website is enough. Only if your processes are very particular is a solution of your own worth it. We compare both honestly, including the running costs of the providers.
Health data needs care
At practices, bookings often contain sensitive details. So we only ask for what the appointment needs and choose providers with whom a data processing agreement is possible. The check against your professional rules stays with you.
How it works
First we record your services, their duration and your opening times, including breaks and holidays. Then we choose the provider and connect your calendar. We build the form into your design and check it on a phone and on a desktop. Test bookings follow: we book, reschedule and cancel until confirmation and reminder arrive as you want them. You see everything before the start and approve it. Then we switch booking on for your website. This usually takes five to ten working days, depending on how many services and staff members you have and how quickly you answer us. That is a guide value, not a promise.
How you measure success
Compare before and after the start what you can count yourself. How many bookings arrive through the form each week? What share of the visitors to the booking page actually book, and where in the form do people drop out? How often are appointments cancelled or missed, and how much time does managing appointments by email still cost you? Note these values for some weeks beforehand, as far as you know them, and then for the same period afterwards. The booking provider shows many of these figures in its overview. Whether bookings rise or no-shows fall, we cannot promise, because that also depends on your hours and your services.
Matching projects
Preview in your language, otherwise in English.
Frequently asked questions
Can I enter or block appointments myself?
Yes. You enter holidays, breaks and your own appointments in your calendar, and the system no longer shows those times as free.
What about cancellations and rescheduling?
Customers can cancel or reschedule online as far as you allow it. You decide until when that is possible, and the system sends a confirmation.
What do I need for booking to start?
A list of your services with their duration, your usual hours and the calendar that should later show the appointments. You also tell us how early customers may book and until when they can cancel. We suggest the texts for the confirmation email and you change them as you wish. If something is missing, we ask and settle open points before we build.
How do you avoid double bookings?
The system reads your calendar and shows only times that are free there. It enters new bookings there. Breaks, holidays and your own appointments block the time as well. Before the start we try this out with test bookings, including two bookings at the same time. If you use several calendars, tell us beforehand so that all of them are connected.
What does online booking cost?
That depends on scope and provider. You receive a written fixed-price offer before we start, payment only after approval. We list the running fees of a booking provider in the offer.
We would be glad to show you what your new website can look like.
Free, without obligation and without a call. You only pay if you approve the finished website.
Or call us directly: +30 693 182 8158 · info@aen-media.com