AI agents and chatbots: an assistant that answers when you have no time
Visitors often ask the same questions: opening hours, prices, process, appointments. A chatbot answers them outside your opening hours too, based on your own information. An AI agent can also carry out tasks, for example take an enquiry and pass it on to you.
Overview
AI agents and chatbots
An assistant on your website that answers common questions, takes enquiries and hands over to you when it is not sure.
Who it is for
- Practices and businesses that keep getting the same questions by email
- Shops with questions about shipping, returns and sizes
- Companies that want to take enquiries outside opening hours
What is included
A chatbot on your website, in your design
Answers based on your content, and a note when it does not know something
Taking enquiries with name, request and contact method, sent to you by email
Handover to a person when the assistant is not sure
A clear notice for visitors that they are writing with an AI
Testing with your real customer questions before it goes live
Written fixed-price offer before we start, payment only after approval
An AI can be wrong
That is why the assistant only gets your checked content as its basis, must not invent anything about prices, appointments and promises, and hands over to you when in doubt. Before the start we test it with the questions your customers really ask.
Privacy first
We clarify beforehand which data the assistant may see and choose a provider with whom a data processing agreement is possible. We supply a text for your privacy policy as a draft. The legal review stays with you.
How it works
We start with your real customer questions: we collect them from emails, forms and your own experience and agree what the assistant may answer and what not. Then we prepare your checked content as its knowledge base and set up the chatbot in your design. This usually takes five to eight working days. Afterwards we test with the collected questions and record where the assistant answers wrongly or uncertainly. After the adjustments it goes online, and we watch the first conversations together with you. Altogether we usually allow ten to fifteen working days. That is a guide value, not a promise.
How you measure success
Judge the assistant against a fixed list of real questions. Count how many it answers correctly and with a suitable source, how often it honestly says that it does not know and how often it hands over to you. After launch, real figures are added: the number of enquiries taken per week, the number of conversations and the response time. A sample of conversations that you read yourself shows mistakes best. The benefit also shows in the time you save on standard questions in your inbox. Estimate it before the start and compare later. No AI is free of errors. We do not promise a particular rate.
Matching projects
Preview in your language, otherwise in English.
Frequently asked questions
Which AI is behind it?
We use language models from providers such as OpenAI or Anthropic and choose the model that suits your task. You do not have to worry about that.
Can the assistant book appointments or trigger orders?
That is possible if your booking or shop system has an interface. We agree beforehand what the assistant may do itself and what only you approve.
What happens to visitors’ conversations?
Which data the assistant stores and for how long, we agree with you before the start. Only what is needed for the purpose is stored, such as an enquiry that was taken. Visitors are told that they are writing with an AI. A data processing agreement with the AI provider is needed. The legal review is done by your legal adviser.
Can I adjust the assistant myself later?
Yes, to the extent we agree. You can usually change the texts of the knowledge base, opening hours or details of the process yourself without programming. We show you how in a short introduction. Larger changes to the assistant’s behaviour, such as new tasks or connections, we discuss beforehand and offer in writing.
What does an AI agent cost?
That depends on scope and connections. You receive a written fixed-price offer before we start, payment only after approval. We list the running fees of the AI provider in the offer so that nothing comes as a surprise.
We would be glad to show you what your new website can look like.
Free, without obligation and without a call. You only pay if you approve the finished website.
Or call us directly: +30 693 182 8158 · info@aen-media.com