SERVICES · 02 · CUSTOM AI AGENTS

Custom AI agents.

Autonomous software agents built for specific roles inside your company — sales SDR, customer support, finance document parsing, ops automation. On Anthropic Claude and OpenAI GPT. Integrated with your CRM, ERP and internal systems.

Definition — 01

What is a custom AI agent?

A custom AI agent is an autonomous software agent built for a specific role inside a company. Unlike chatbots, which respond to single messages, agents use multi-step reasoning and tool-calling to complete tasks end-to-end — qualifying a lead, processing an invoice, triaging a support ticket, drafting a contract.

AEN custom AI agents run on Anthropic Claude or OpenAI GPT. Architecture, prompts, tool-use and integrations are designed in-house, not assembled in a no-code platform. The agent integrates with your existing CRM, ERP, accounting and ticketing systems via API — no platform lock-in, no middleware.

Use cases — 02

Where AI agents actually work.

Sales SDR Agent

Qualifies inbound leads, books discovery calls, follows up on cold emails. Integrates with HubSpot, Pipedrive, Salesforce. Hands off to human reps when intent is confirmed.

Customer Support Agent

Handles tier-1 tickets — onboarding questions, account access, billing queries. Escalates judgment-heavy issues to humans with full context preserved.

Finance Document Agent

Parses invoices, receipts, contracts. Pushes structured data to your accounting system (Epsilon, Xero, QuickBooks). Flags anomalies before approval.

Content Operations Agent

Briefs writers, edits drafts against brand voice, schedules publication, monitors performance. Brand-safe prompts, human-in-the-loop QA.

Pricing — unified

Pricing, straight.

Website €3,900 · Combo (Website + AI Agent) €7,500 · AI Agent €3,900. One-time payment, no monthly SaaS fees. 21 days delivery for Website & Combo, 14 days for AI Agent. Combo includes 90-day guarantee: +10% direct bookings or 50% refund.

EU B2B with VAT-ID: reverse charge, no VAT. Non-EU: no VAT (export of service). Greek price shown brutto (24% ΦΠΑ included) on the Greek site.

FAQ — 04

Frequently asked questions.

What is a custom AI agent?

A custom AI agent is an autonomous software agent built for a specific role inside a company — for example a sales SDR agent, a customer support agent or a finance-document agent. Unlike chatbots, agents use tool-calling and multi-step reasoning to complete tasks end-to-end, integrating with your CRM, ERP and internal systems.

What does an AI agent project with AEN cost?

AEN offers three tiers: a Website at €3,900 (concrete deliverable, senior architect, async communication), a Combo (Website + AI Agent) at €7,500 (full agent + integrations + brand & copy, 21 days delivery), and a Custom scope on request.

Which AI platforms does AEN build agents on?

AEN builds AI agents on Anthropic (Claude) and OpenAI (GPT). Architecture, prompting, tool-use and integrations are designed in-house. No no-code agent platforms, no third-party agent middleware.

How long does it take to deploy a custom AI agent?

A focused agent for a single role (sales SDR, support tier-1, finance document parser) typically ships in 21 days under the fixed-price Project tier. Multi-agent systems or company-wide rollouts run 12–20 weeks under the Custom tier.

Can AI agents integrate with our existing CRM and ERP?

Yes. AEN agents are built with tool-calling and API integrations to your existing CRM (HubSpot, Salesforce, Pipedrive), ERP (SAP, Oracle, Odoo), accounting (Epsilon, Xero) and internal systems. No platform lock-in.

Do AI agents replace human staff?

No — AEN designs agents to handle repetitive, structured tasks (lead qualification, ticket triage, invoice processing) so human staff can focus on judgment-heavy work. Typical client outcomes: 40–70% reduction in repetitive task volume, no headcount reduction.

Related cases — 05

Agents in production.

Next step — 06

Book a free Discovery Audit.

1 hour. We analyse your business, identify the highest-leverage agent use case, deliver a written action plan with scope, timeline and integration map. Free, no commitment.